Refunds & Returns Policy

At Galafrey Wines, we stand behind the quality of every bottle we produce. Your satisfaction is important to us, and we aim to make the returns process simple and fair.

100% Satisfaction Guarantee

If you're not happy with your purchase, please contact us as soon as possible. We are committed to working with you to find a suitable solution.

Damaged or Faulty Products

If your order arrives damaged, faulty, or incorrect, please notify us within 7 days of receiving your delivery. Where appropriate, we will arrange a replacement, refund, or credit in accordance with Australian Consumer Law.

Change of Mind

As alcohol is a consumable product, we are generally unable to accept returns for change of mind once goods have been delivered. However, if you have concerns about your order, please get in touch and we will do our best to assist.

Corked or Faulty Wine

While rare, faults can occasionally occur. If you believe a wine is faulty, please contact us with details of the product and batch (if available). We may request that the remaining wine or bottle be returned for assessment before issuing a replacement or refund.

Money-Back Promise

We proudly offer a 100% money-back guarantee on wines that do not meet reasonable quality expectations. If you're disappointed with your purchase, please contact us to discuss your experience.

Return Shipping

Where a return is approved due to an error on our part or a faulty product, Galafrey Wines will cover the reasonable cost of return shipping or arrange collection where practical.

Contact Us

For any returns or refund enquiries, please contact:

Galafrey Wines
432 Quangellup Road
Mount Barker WA 6324
Australia

Phone: (08) 9851 2022
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will respond as quickly as possible and work with you to resolve the issue.

Welcome

Welcome to Galafrey Wines. By using this website or placing an order with us, you agree to the following Terms & Conditions. If you do not agree with these terms, please do not use this website.

Legal Drinking Age

By purchasing products from Galafrey Wines, you confirm that you are at least 18 years of age and legally entitled to purchase alcohol in Australia. We reserve the right to request proof of age before dispatch or upon delivery.

Product Availability

All wines and other products are offered subject to availability. If an item becomes unavailable after an order is placed, we may contact you to arrange a substitute, delay shipment, or provide a refund.

Pricing

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Prices and promotions may change without notice.

Orders and Payment

Orders are processed once payment has been successfully received. Galafrey Wines reserves the right to refuse or cancel any order where fraud or pricing errors are suspected.

Delivery

We deliver within Australia using reputable freight providers. Delivery times are estimates only and may vary depending on location and circumstances beyond our control. An adult aged 18 years or over must be available to accept delivery of alcoholic products.

Returns and Refunds

If your order arrives damaged or you believe there is a fault with the product, please contact us as soon as possible. We will assess each situation individually and, where appropriate, provide a replacement, refund, or other remedy in accordance with Australian Consumer Law.

Wine Club Membership

Wine Club memberships are subject to a minimum commitment of two deliveries or payments, after which membership may be cancelled at any time. Members receive applicable discounts and benefits as advertised at the time of purchase.

Website Information

We make every effort to ensure information on this website is accurate. However, vintages, tasting notes, images, and product details may change without notice.

Limitation of Liability

To the extent permitted by law, Galafrey Wines is not liable for indirect or consequential losses arising from the use of this website or the purchase of our products.

Privacy

Your personal information is handled in accordance with our Privacy Policy. We collect only the information necessary to process orders and provide customer service.

Contact

If you have any questions about these Terms & Conditions, please contact us:

Galafrey Wines
432 Quangellup Road
Mount Barker WA 6324
Australia
Phone: (08) 9851 2022
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Privacy Policy

At Galafrey Wines, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our products.

Information We Collect

We may collect personal information including:

• Name

• Billing and delivery address

• Email address

• Phone number

• Order history

• Payment information (processed securely by our payment providers)

• Any information you provide when contacting us or subscribing to our mailing list

How We Use Your Information

Your information is used to:

• Process and fulfil your orders

• Deliver products to you

• Provide customer support

• Communicate about your orders or enquiries

• Send marketing communications if you have chosen to receive them

• Improve our website, products and services

• Meet our legal and regulatory obligations

Age Restriction

Galafrey Wines sells alcoholic beverages and only supplies products to persons aged 18 years or older. By placing an order through our website, you confirm that you are at least 18 years of age. Proof of age may be required upon delivery.

Payment Security

Payments are processed through secure third-party payment providers. Galafrey Wines does not store your full credit card details on our servers.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve your browsing experience, understand website usage and enhance our services. You can manage cookie preferences through your web browser settings.

Marketing Communications

If you subscribe to our newsletter or wine club communications, we may send you information about new releases, events and special offers. You may unsubscribe at any time using the link provided in our emails.

Sharing Your Information

We do not sell or rent your personal information. We may share information with trusted service providers where necessary to:

• Process payments

• Deliver your orders

• Provide website hosting or technical services

• Comply with legal obligations

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate information by contacting us.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Galafrey Wines
432 Quangellup Road
Mount Barker WA 6324
Australia

Phone: (08) 9851 2022
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately upon posting.